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Technology systems occasionally experience disruptions. We want to keep things simple and provide support if your systems experience any of these disruptions. From proactively monitoring and fixing your system remotely, to enabling you to reset your own system easily, we have you covered.

What can we monitor?

  • Whether most of your network connected devices are up and running
  • Health of many connected AV devices and light switches (availability may vary depending on manufacturer)
  • Internet up/down state and average upload/download speeds

What can’t we monitor?

  • Quality of audio/video (a connected network media player may show as online but the audio or video may still be experiencing issues)
  • Different apps or services within connected network devices (i.e. Netflix not working or Pandora producing an error message within a functioning Apple TV or Sonos player)
  • Toasters, wicker baskets, toilets, major home appliances (yet), pets, kids, plant life or threats from zombies

Enhanced Support Plan – $129.99/month

24/7 Phone, Email, Text and Chat Support

We’re available to communicate with you in whichever manner best fits your lifestyle. Experience the convenience of a live answer by one of our knowledgeable technicians every day, any time, day or night.

Reactive Remote Repair

Upon hearing from you, your system will be accessed remotely and oftentimes repaired without a service call.

App Control

You’ll get a mobile app enabling you to fix many of the common issues that technology systems experience.

Discounted Service Call Rates

In the unlikely event that a service call must be scheduled, you’ll receive a preferred rate.

Proactive Monitoring and Remote Repair

We’ll proactively monitor your technology system and oftentimes troubleshoot potential issues before they arise.

Please see our Service Agreement and Terms & Conditions here.

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CONTACT

We’re here to provide expert advice and state of the art products to get your great project started. Look forward to talking soon.

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